Maseno University Quality Assurance Directorate

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Sample Data-Articles

Kiswahili Version

Service Charter in English


S/NO	Service/Good	RequirementstoObtain Service/Good	Costof Service/Good (ifany)	Timeline
1.	RespondingtoFormalCorrespondence	Requestsubmitted/ received	Free	2 workingdays
2.	Sensitization/ training	Requestsubmitted/receivedfrom departments	Free	2 weeks
3.	PreparedraftUniversityPerformance Contract SubmissionofPerformanceContract QuarterlyreportstoCouncil	ReceiptofPerformanceContract Guidelines	Free Free	3 weeksafterreceipt ofguidelines
4.	SubmissionofPerformanceContract QuarterlyreportstoCouncil	ReportstoCouncil		Scheduleasper Almanac
5.	AcademicProgrammeReview	Endof Programmecycle	Free	2Week
6.	SubmitPerformanceContractquarterly reportstoInspectorateofstate corporations,PublicServiceMonitoring andPerformanceManagementUnitand governmentagencies	AsperrequirementonPerformance Contract	Free	Bythe15thdayofthe month followingthe endofthequarter
7.	NoticeofInternalISOaudits	AuditProgramme	Free	1monthtothedate oftheaudit
8.	AppointmentofInternalAuditorsand Teamleader	None	Free	1monthtothedate oftheaudit
9.	SubmissionofInternalAuditReports	AuditPlan	Free	1 week(postaudit)
10.	NoticeofSurveillanceAuditsby CertificationBody	CertificationBodySurveillance Schedule	Free	2daysafterreceipt ofnoticefrom CertificationBody
11.	Developandregularlyreviewquality standardsandguidelines	Requisitedocuments	Free	Asperendofacycle
12.	Monitoringofteaching	Approvedteachingtimetables	Free	Throughoutthe semester
13.	Conductingcourseandlecturer evaluation	Courseevaluation forms,students,and lecturers	Free	Twoweeksbefore thebeginningofthe examinations
14.	Monitoringofexamination	Approvedexaminationtimetable	Free	During theentire periodofthe examination
15.	ReviewachievementsoftheStrategic Plan	StrategicPlan	Free	Mid-stream/asneed arises
16.	DevelopmentofanAnnualWorkplan	Annualworkplansfromvarious sections	Free	EveryFinancialYear
WEARECOMMITTEDTOCOURTESYANDEXCELLENCEINSERVICEDELIVERY Anyservice/goodrenderedthatdoesnotconformtotheabovestandardsoranyofficerwhodoesnotliveuptocommitmenttocourtesy andexcellenceinServiceDeliveryshouldbereportedto:
TheVice-Chancellor, MasenoUniversity, P.O.PrivateBag Maseno. Tel.+254-057-351622,351008,351011 Fax:+254-057-351221 E-Mail: vc@maseno.ac.ke https://www.maseno.ac.ke/		TheCommission Secretary/ChiefExecutiveOfficer,Commission on AdministrativeJustice,2ndFloor,WestEndTowers,WaiyakiWay,Nairobi. P.O.Box20414-00200Nairobi Tel: +254(0)202270000/2303000 Email: complain@mbudsman.go.ke
HUDUMABORANIHAKIYAKO

archive-2018

Work Procedures Legal Affairs Transport Services Security Services Public Relations Student Affairs (SWS) Linkages & Collaboration Curriculum development and review Quality Management Systems Central services		Iso Certificate Prof. Julius Omondi Nyabundi Vice Chancellor